Dear Monika Gautam,
Please find attached the following guidelines for your upcoming Mystery Guest Evaluation:
- The GDI Audit Guidelines – refer to this before and during the audit
Please review them carefully and reach out to us for any queries.
🏨 Hotel Assigned To You
🏨 Hotel
Cygnett Park BL Jaipur (2 Nights & 3 Days)
👥 Auditors
Couple — With Child, Leisure
📍 Address
E-20, Nirman Nagar, Ajmer Road, , Tagore Nagar Chowraha , Jaipur, RAJASTHAN, - 302019
📞 Phone
+91 8595450450 , +91 8595192192
✉️ Email
centralreservations@cygnetthotels.com
📅 Audit Timeline
Check-In
1st September 2026
Check-Out
30th September 2026
Report Due
30th September 2026
Please make travel arrangements only after booking the hotel.
⚠️ Important Details
1
Remove "Mystery Shopper" from all social media profiles before the audit. Non-compliance leads to removal from the panel.
2
Evaluate all N/A brand standard areas even if they do not personally apply to you.
3
This is a Couple assignment (With Child, Leisure).
4
Reservation must be made by calling the Central Reservation line ONLY. The reservation call must be audio recorded, as it forms part of the evaluation. A separate fake email enquiry must also be sent to evaluate the email enquiry process. Record the call and upload in MP3 format to GDI portal. Also evaluate booking via email and website. The auditor must ask the hotel for airport pick-up. This service is part of the audit evaluation.
6
You are NOT required to meet anyone for a debrief. Pay your bill and check out. GDI reimburses within the approved budget only.
✈️ Travel Budget
Flight BudgetINR 10000/-
Taxi BudgetThe total travel budget includes the taxi expenses.
Total Travel BudgetThe INR 10,000 travel budget is the maximum approved budget and not an amount awarded to the auditor; reimbursement will be made strictly on actual expenses incurred and only upon submission of valid supporting documents/receipts.
💳 Expense Limits During Audit
StayBase / Standard Room with breakfast
F&B (per day)₹5,000 total including taxes
BarNon-alcoholic drink only, alcohol nt permitted during stay
Laundry2 garments – one folded, one on hanger; no overcoat/feather items
Integrity₹500
SpaNot to be evaluated
TipsNot reimbursed
⚠️ If an auditor backs out from a confirmed audit, they will be removed from the panel and blacklisted.
🎯 Areas of Special Attention
- There is no GM debrief for this audit. Do not request a meeting with the GM or senior management. Simply pay and check out as a regular guest.
- You must attend the mandatory training with the GDI Quality Team before conducting the audit. Any audit conducted without completing the training may be cancelled at the auditor’s responsibility.
- The hotel reservation must be made ONLY through the Central Reservation line. The reservation call must be audio recorded, as it forms part of the evaluation. A separate fake email enquiry must also be sent to evaluate the email enquiry process.
- Please audio-record all required interactions with hotel associates, including the reservation call, check-in, check-out, laundry, IRD, wake-up call, restaurant interactions, room requests, and both mandatory scenarios. Recordings should be in MP3 format.
- You must conduct a minimum of ONE Integrity Scenario and ONE Service Recovery Scenario during the stay and record both in the Scenario section of the GDI portal. These are mandatory; failure to complete them will make the report incomplete.
- All Brand Standards sections/questions must be evaluated. Do not mark sections as NA. Even if something does not personally apply to you, you must find an appropriate way to evaluate it as instructed
- The bar is to be evaluated using a non-alcoholic drink only. For the minibar, evaluate one non-alcoholic item. Consumption of alcohol is not permitted during the audit stay.
- The completed audit report must be submitted within 48 hours of check-out. Delayed submission may result in deductions or non-payment as per the assignment terms.
📎 VERY IMPORTANT: Upload all Stay & F&B bills in the relevant section of your report on the GDI portal.
📖 Auditor Reference Guide
This section replaces the attached PDF guidelines. Please read carefully before your audit.
🔑 Before You Arrive
📱
Login to the GDI Portal and review all Brand Standard sections and questions before your stay.
🚫
Remove "Mystery Shopper" from all social media profiles.
📞
Make the reservation call between 10:00–18:00 local time. Record the call (MP3). Do NOT use third-party booking platforms.
📧
Also email the hotel using a different name and email to evaluate the email reservation process. Do NOT book via this email.
📸 Photography Requirements
Hotel ArrivalPhotograph curb, lobby, front desk, lifts upon arrival.
Room ArrivalMin. 30 photos of room + bathroom immediately on entry. Plus a 2-min video capturing all amenities.
Daily HK (Morning)10 photos before leaving for breakfast + 10 photos on return.
Turndown (Evening)10 photos before leaving in the evening + 10 photos on return.
⚠️
Always take AFTER photos even if housekeeping did NOT service the room. Be discreet in public areas; no other guests in frame.
✅ Mandatory During Stay
🍽️ F&BBreakfast Day 1 at start time, Day 2 at end time. Lunch & dinner at all hotel restaurants at least once.
🛏️ In-Room DiningOrder at least once. Note associate name, time, upselling attempts.
🍹 BarVisit at least once. Order one drink, observe upselling & cross-selling. Note name & time.
🏊 Pool / GymPool: min 30 minutes. Gym: min 15 minutes. Both are verified via CCTV footage.
👔 LaundrySend exactly 1 item. Place currency in pocket (min local equiv. of $10) for integrity check.
🔧 MaintenanceReport 1 issue from your room. Note time, resolution, associate name.
🚫
At the travel desk: do NOT purchase any tour package.
🍫
Consume exactly 1 item from the minibar during the entire stay. Verify it appears on your final bill.
🔍 Integrity Scenarios
💰
Laundry: Place currency in laundry pocket. Verify it is returned. Use official currency names (USD, EUR, INR) in report.
🏠
Room: Leave cash or a small valuable in plain sight before housekeeping. Verify it is untouched on return.
🍽️
Restaurant: Raise a food complaint. Evaluate resolution speed, sincerity, and solution offered.
🔌
Room Scenario: Report a malfunctioning device. Evaluate how associates handle and resolve the issue.
📝 Report Writing Standards
✔️
Every question must be answered: Yes / No / NA. No = explanation + photo mandatory. NA = written justification required.
📅
Date format: July 25th, 2023. Time: 14:30 hours (24-hr only). Never use AM/PM, "mins", or "Hrs".
✍️
Executive Summary: written as a story/narrative in paragraph form. No bullet points. Cover positives, negatives, and improvement suggestions.
📎
Photos: JPG/PNG · Videos: MP4 · Audio: MP3 · Documents: PDF. All files high resolution, upright orientation.
🚫
Avoid personal bias. Write "I did not have a pleasant experience" — never "This is a horrible hotel."
✈️ Check-Out & Transport
🛫
Check out at standard time only. Early/late check-out requires prior written approval from GDI.
🚖
Post check-out cab must be arranged through the hotel and included in the hotel bill.
📤
Submit all reports within 48 hours of check-out. Late submission = removal from auditor panel.
Confidentiality Notice: The Auditor shall keep strictly confidential and shall not disclose, publish, or communicate any audit details, brand information, or confidential information obtained in connection with this audit, except as expressly authorized in writing by the Company or required by law.
A
Andrew David
Program Manager
Warm regards,
Andrew David
Cygnett Hotels India
gdiworldwide.com